Question 1

When should I return my sample to the lab?

Accepted Answer

We recommend that you collect your sample in the morning Monday-Friday and return it to the lab the same day you collected it.

Please ensure you have read through all of the instructions included in your kit box and on our website before collecting your sample. Please ensure that you activate your kit online, before collecting your sample and returning it to the lab.

Question 2

Can I change my delivery address after | order?

Accepted Answer

Your sample collection kit is dispatched after the order confirmation to the address provided at the time of purchase.
If you wish to change the delivery address after the order has been placed, please contact our support team as soon as possible, with the message subject 'Incorrect Address'.

We cannot guarantee that your address will be changed as we are unable to change addresses once your order has been dispatched. We apologize for any inconvenience this might cause.

If your order has already been dispatched, we are unfortunately unable to change the delivery address. Should you need to change the delivery address, please contact the courier that will be delivering your order.

Question 3

Where is my order?

Accepted Answer

You can track the delivery of your order using the tracking number that was included in your dispatch notification email. The tracking number is generally an alphanumeric code provided by USPS. If you have any further questions on other tracking information, please contact our customer support team at support@endless.health.com

Question 4

When will I receive my sample collection kit?

Accepted Answer

We will be shipping our kit after your order confirmation, we cannot always guarantee that you will receive your order within the estimated delivery time.

Question 5

Why should I take this test?

Accepted Answer

This at-home lab test from Endless Health is ideal for anyone looking for a comprehensive assessment of their cardio-metabolic health and disease prevention.

With a special focus on measuring Lp(a)—a genetically inherited risk factor for heart disease, our Heart Plaque Risk panel helps you better understand and manage your cardiovascular risk.

Question 6

When should I return my sample to the lab?

Accepted Answer

We recommend that you collect your sample in the morning Monday-Friday and return it to the lab the same day.

Please ensure you have read through all of the instructions included in your kit box and on our website before collecting your sample. Please ensure that you activate your kit online, before collecting your sample and returning it to the lab.

Question 7

My order says it's been delivered but I didn't receive it. How do I find out where it is?

Accepted Answer

If your order is listed as 'Delivered' but you have not received your order, there are several reasons for this.

It is possible that your order was delivered but was placed in a more secure or discrete location.

After checking to see if your order was left in an alternative location and you are still unable to locate your order, please contact the USPS center that was responsible for delivering your order. You may need the tracking number to access specific details of your delivery.

If your order was delivered but you are unable to locate this delivery, please contact our customer support team at support@endless.health for further assistance and options.

Question 8

How can I trust the lab results?

Accepted Answer

Our partner lab is CLIA certified, follows strict federal guidelines, and uses calibrated measurements for high-quality results. We provide detailed instructions for sample collection and mailing.

Question 9

How is my data kept private?

Accepted Answer

We adhere to HIPAA standards for sensitive patient data protection, ensuring physical, network, and process security measures for protected health information (PHI). Learn more at https://endless-health.trust.site/

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